Terms and Conditions
1. Scope, Applicable Law
All transactions made through our online shop ( drosselmeyer.com ) are subject to these general terms and conditions of sale. All regal relationships between the customers and the seller, in this case Upgrade Bureau EOOD in partnership with Drosselmeyer Design Group AB, are governed by EU laws, excluding the international uniform law and the UN Sales Conventions.
2. Returns, Refunds and Exchanges
The revocation period is 14 days and begins after you or any third party nominated by you, that is not the carrier, takes/take the products into possession. You can revoke your contractual declaration within this period without citing any reasons for doing so provided that you contact us via the contact form and the product is in it’s original packaging and in the same condition as when received. Return shipping is paid by the customer and the refund is withheld until we receive the returned goods. We will refund all payments we received from you for the returned goods, including the cost of delivery, except the additional cost of delivery methods that you chose different than our cheapest standard delivery. The customer is liable for the package until it reaches us. We reserve the right to not approve a return if all the conditions are not met. We only accept returns for products bought directly from our website.
3. Order Confirmation and Cancellation, Conclusion of contract
Clicking the “Buy” button is considered a legally binding order of all the products in you shopping cart. You will receive a confirmation email. The order shall be deemed accepted by dispatching the ordered items. The sale contract is not effective until the order is accepted. If you would like to cancel you order before it is dispatched, please contact us immediately.
If you do not receive a conformation email within few hours, please contact us directly.
No money is charged until goods are being dispatched. All terms must be accepted before checkout.
4. Prices and Payment Methods
Our prices are final and do not include delivery. The customer is responsible for payment of any duties or additional taxes that might be imposed by any institurion of the receiving country. The shipping expenses are visible in our information section and the total cost of the order will be visible before you press the Buy button.
At present we accept payments with VISA and MasterCard. More payment methods will be added very soon. If you want to pay by a method that we do not currently offer please contact us.
Products will be dispatched from Drosselmeyer storage facility ( in this case the Upgrade Bureau warehouse ). The delivery within the EU is with Austrian Post/ Eurodis or DHL and takes 2-4 days door to door. The US/CA delivery is via DHL and takes 2-4 days door to door. The deliveries for the rest of the world are via DHL and will take up to 2-7 days. Your order is usually dispatched on the next day after we receive it, except the weekend and national holidays. The shipping information is not binding and is not a contractual assurance. If the delivery of your item takes too long, please contact us.
Drosselmeyer grants you 24 months of warranty service from the date of you purchase. Within this period we will correct all defects due to material or manufacturing faults for free. Please contact us as soon as you discover a problem. Our warranty does not include damages caused by incorrect use or accidents.
7. Other provisions
The exclusive place of jurisdiction for all and any disputes shall be Stockholm or Varna.
Any assignment of claims against us requires the prior written approval.
Legally relevant declarations and notifications by the buyer towards us need to be in a written form.
If any regulations of the contract with the Buyer, including these General Terms and Conditions is considered partially or completely invalid, the validity of the remaining regulations will not be affected by this. It shall be replaced by a provision as close as possible to the original contract or terms of conditions in the will of all contract partners, the economic meaning and in good faith.
All Terms and Conditions and/or other contractual relations can be changed at any time by Drosselmeyer ( Upgrade Bureau ) in a written form.
8. Limitation of Liability
We have prepared the content of our website with great care, nevertheless we can not take responsibility for the correctness, completeness and up-to-dateness of our content.We are not responsible to monitor transferred or stored information or to research circumstances that suggest an illegal activity. Our obligation to remove information that breaches the law is incurred from the moment that knowledge of the specific breach of law is obtained.
Our website contains links to external websites of third parties. We are not responsible for their content and do not accept any liability for third-party content.
The reproduction, adaption, distribution, or any kind of exploitation outside the limits of copyright shall require the prior written permission. Copies and downloads are only allowed to be used in a private and non-commercial way. Content of this page not created by the owner of the website is copyrighted material of its respective authors and indicated as such.
You can use our website without the submission of personal information. When needed, personal information such as name, address, emails is collected voluntarily. Your personal information will not be transferred to a third party that in not provider in the service you request.